Privacy Policy

1.1 Nuve Transfers Ltd ("we", "us", "our") is committed to protecting and respecting your privacy.

1.2 This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with UK GDPR and the Data Protection Act 2018.

2.1 Nuve Transfers Ltd is a licensed Private Hire Operator based at 17 Park Road, Hayes, UB4 8JN.

2.2 You can contact us at nuvetransfersltd@gmail.com or 0330 127 7333.

2.3 Our website is https://www.nuvetransfers.co.uk

3.1 Full name and contact details (email, phone number)

3.2 Pickup and drop-off addresses for transportation services

3.3 Flight details (where provided for airport transfers)

3.4 Payment information (processed via secure third-party providers)

3.5 Communications sent via email, phone, or WhatsApp

4.1 Process and manage your transportation bookings

4.2 Communicate with you regarding your journey details

4.3 Comply with legal and regulatory obligations

4.4 Improve our services and customer experience

4.5 Maintain booking and accounting records as required by law

5.1 Performance of a contract (to provide transportation services)

5.2 Legal obligations (e.g., TfL compliance, accounting records)

5.3 Legitimate interests (service improvement, fraud prevention)

5.4 Consent (where applicable, such as marketing communications)

6.1 Licensed drivers engaged to complete your booking

6.2 Payment processing providers for secure transactions

6.3 IT and software service providers for system operations

6.4 Regulatory authorities where required by law

6.5 We do not sell your personal data to third parties

7.1 We retain booking and transaction records for as long as required by law, including TfL and HMRC requirements.

7.2 Personal data is securely deleted when no longer necessary for legal or business purposes.

8.1 We implement appropriate technical and organisational measures to protect personal data.

8.2 Security measures protect against unauthorised access, loss, or misuse of your information.

9.1 Access your personal data held by us

9.2 Request correction of inaccurate data

9.3 Request deletion of your data (where legally permissible)

9.4 Object to processing of your personal data

9.5 Request restriction of processing

9.6 Lodge a complaint with the Information Commissioner's Office (ICO)

10.1 Our website may use cookies and analytics tools to improve user experience.

10.2 You can manage cookie preferences through your browser settings.

11.1 Our website may contain links to third-party websites.

11.2 We are not responsible for the privacy practices of external websites.

12.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

12.2 The latest version will always be available on our website.